1 Information We Collect
- Account Information: Full name, email address, phone number, date of birth, and username provided during account registration.
- Device and browser information: Device type, operating system, browser version, IP address, and other technical data automatically sent by your device when accessing the platform.
- Payment Information: Financial transaction details in Malaysian Ringgit (RM/MYR) including payment methods like FPX or e-wallets, deposit and withdrawal amounts, and transaction reference numbers. We do not store full card numbers directly.
- Usage Data: Pages visited, games played, session duration, login frequency, and other activities on the platform.
- Cookies: Session data and preferences stored via cookies to enhance your user experience.
All data collection is conducted for clear purposes and does not exceed what is necessary for bento123 platform operations.
2 Purpose of Information Use
Information collected by bento123 is used solely for purposes related to platform operations and service improvements. Key uses of your information include:
- Handling account registration and verifying user identity according to security requirements.
- Securely and efficiently processing deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Providing accurate and effective customer support whenever you contact our team.
- Sending important notifications related to your account, transactions, and platform policy updates.
- Detecting and preventing fraud, hacking, or misuse of the platform.
- Analyzing usage patterns to continuously improve the quality and performance of the bento123 platform.
We do not use your personal information for any third-party marketing without your explicit consent.
3 Use of Cookies and Tracking
The bento123 platform uses cookies — small text files stored on your device — to enhance user experience and ensure the platform functions correctly.
The types of cookies we use include:
- Session Cookies: Stores temporary login information only for the duration of your active session and deletes it upon logout.
- Preference Cookies: Saving your language, region, and display preferences to simplify future use.
- Analytics Cookies: Collecting anonymous usage data to help us understand how users interact with the platform.
You can manage or block cookies anytime through your browser settings. However, blocking certain cookies may affect platform functionality. bento123 does not use third-party cookies for targeted advertising without user consent.
4 Data Storage, Security, and Information Sharing
Bento123 implements appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or disclosure. These include SSL encryption for all data transmissions, strict access controls to internal databases, and continuous monitoring for suspicious activities.
Your data is stored on secure servers protected to the latest industry standards. Data retention periods depend on operational needs and applicable laws, and data no longer required will be safely deleted or anonymized.
Regarding sharing with third parties, bento123 does not sell, rent, or disclose users’ personal information to outsiders except in the following cases:
- Payment service providers required to process your MYR transactions, subject to strict confidentiality agreements.
- Malaysian legal authorities or regulators when required by court order or lawful obligation.
- Technical service providers that support platform operations, with limited access only to necessary information.
5 User Rights Regarding Personal Data
As a bento123 user, you have specific rights regarding the personal information we hold about you. These rights include:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Correction: If any of your personal information is inaccurate or outdated, you have the right to request immediate correction.
- Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data, subject to continuing legal obligations and contract requirements.
- Right to Restrict Processing: You may request restrictions on the use of your data as permitted by law.
To exercise any of these rights, please contact our support team via email at: [email protected]. Requests will be processed within a reasonable timeframe in accordance with relevant Malaysian laws.
6 Policy Changes and How to Contact Us
Bento123 reserves the right to update this Privacy Policy periodically to reflect changes in data practices, Malaysian legal requirements, or platform improvements. Significant changes will be communicated to registered users via email or platform notifications.
The effective date of this policy will be updated at the top of this page. Continued use of the bento123 platform after changes are published signifies your acceptance of the updated privacy terms. We encourage you to review this page regularly to stay informed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, please contact us at:
- Support Email: [email protected]
- Help Section: Frequently Asked Questions (FAQ)
We are committed to responding to all privacy-related inquiries carefully and promptly to maintain Malaysian users’ trust in the bento123 platform.